Frequently Asked Questions
Everything you need to know about your OSSA shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
OSSA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
Yes, OSSA is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with certified fair-trade manufacturers.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.